01 Information We Collect

• Personal Identification Data Name, email address, phone number, address, date of birth, nationality, and government-issued identification documents.
• Account and Verification Data Login details, KYC information, account status, verification records, and compliance-related documents.
• Financial Data Bank details, payment information, wallet activity, transaction history, invoices, deposits, withdrawals, and service usage history.
• Technical Data Device information, IP address, browser type, operating system, cookies, location data, and app usage statistics.

02 How We Use Your Information

We may use your information to:

• Verify your identity and complete KYC/AML checks.
• Provide access to Tebr services, accounts, and platform features.
• Process payments, transactions, deposits, withdrawals, and service requests.
• Manage customer support, technical assistance, and account communication.
• Improve our website, application, security, and user experience.
• Send service updates, notifications, offers, and promotional materials where you have provided consent.
• Comply with legal, regulatory, accounting, security, and operational requirements.

03 Data Sharing

We do not sell your personal data. Your information may only be shared with:

• Regulatory authorities when legally required.
• Technology and service partners required to operate and support the Tebr platform.
• Payment processors and banking partners for payment and financial transaction processing.
• Compliance, audit, and legal advisors when required for business, regulatory, or legal purposes.

04 Data Retention

We retain your personal data for as long as necessary to provide our services, meet legal and regulatory obligations, resolve disputes, and maintain accurate business records.

Where financial, compliance, or KYC records are required, we may retain your data for at least 5 years after account closure, or longer if required by applicable laws and regulations.

05 Data Protection

We apply appropriate technical and organizational security measures to protect your data, including encryption, secure servers, access control, monitoring, backup procedures, and restricted access policies.

06 Your Rights

You may request to:

• Access the personal data we hold about you.
• Correct or update inaccurate information.
• Request deletion of your data, subject to legal and regulatory requirements.
• Withdraw consent for marketing communications.
• Object to or restrict certain data processing activities where applicable.

07 Contact Us

For any privacy-related questions, requests, or complaints, please contact us through the official Tebr support channels or by email at info@tebrapp.io, or by writing to:

ASAS ALHLOOL INFORMATION TECHNOLOGY L.L.C
Office No. DB-FF-OF-01-C-58
Al Qusais Industrial Area 4
Dubai, United Arab Emirates

License No.: 1175741
Commercial Registration No.: 2326273
D-U-N-S Number®: 84-992-3880
Dun & Bradstreet Certificate Date: June 09, 2026